At Knifeworks Sales Store, we stand behind the quality of our knives and outdoor tools. We are committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to help with a straightforward returns and exchanges process.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your shipment.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In its original, unused condition.
  • In the original packaging, including all boxes, papers, and documentation.
  • Accompanied by the original proof of purchase.

Non-Returnable Items

For the safety and security of all our customers, the following items are final sale and cannot be returned or exchanged:

  • Automatic Knives (Due to their specialized mechanism and legal considerations).
  • Assisted Opening Knives (Due to their specialized mechanism).
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • Any item that has been used, sharpened, or altered in any way.

Please choose carefully, as we cannot make exceptions to this policy.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Within 15 days of receipt, email our customer service team at [email protected] with your order number and reason for return/exchange. You may use the template provided below.
  2. Receive Instructions: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Returns without an RMA number will not be accepted.
  3. Ship the Item: Carefully package the item in its original packaging and ship it to the address we provide. We recommend using a trackable shipping service as you are responsible for the item until it reaches us.
  4. Inspection & Processing: Once we receive and inspect the returned item, we will process your refund or exchange within 5 business days.

Refund Timing and Method

Once your return is received and inspected:

  • Timing: Your refund will be processed within 5 business days. Please allow additional time for the credit to appear on your original payment method statement, depending on your bank or card issuer’s policies (typically 5-10 business days).
  • Method: Refunds will be issued to the original payment method used at purchase (Visa, MasterCard, JCB, or PayPal). Shipping costs are non-refundable.

Exchanges

If you need to exchange an item for a different model, the process is the same as a return. Once we receive and approve the returned item, we will process a new order for the desired product. You will be responsible for any price difference and additional shipping costs.

Return Shipping Address

Please do not mail returns to our company address. After receiving your RMA number, you will be provided with the correct shipping address for returns, which is:

[A Returns Department address will be provided via email upon RMA approval]

Return Request Email Template

Copy and paste the template below into an email to send to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Knifeworks Customer Service Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name: [Name of the product you are returning] Reason for Return/Exchange: [Please specify your reason] I have read and understand the Returns & Exchanges policy. Please provide me with an RMA number and further instructions. Thank you, [Your Full Name] [Your Phone Number]

Need Help? Our customer service team is here to assist you. Contact us at [email protected] for any questions regarding your return.