Welcome to the Knifeworks Sales Store FAQ page. We’ve compiled a list of common questions to help you navigate your shopping experience with ease. Whether you’re a seasoned collector, an outdoor adventurer, or a professional seeking reliable tools, we’re here to provide clear and concise answers.
Product Information
Q: What types of knives do you offer?
A: We specialize in high-quality knives from renowned brands such as Spyderco, Benchmade, Bark River Knives, and many others. Our product range includes tactical knives, automatic knives, assisted opening knives, survival knives, and EDC (Everyday Carry) blades, catering to collectors, outdoor enthusiasts, and professionals.
Q: Are your knives authentic?
A: Absolutely. We are an authorized retailer for all the brands we carry. Every knife is genuine and comes with the manufacturer’s warranty, ensuring you receive a product that meets the highest standards of craftsmanship and performance.
Ordering & Account
Q: How do I place an order?
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete the purchase.
Q: Do I need to create an account to order?
A: While you can check out as a guest, creating an account allows you to track your orders, save your shipping preferences, and enjoy a faster checkout process in the future.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We will try our best to accommodate your request if the order hasn’t been shipped yet.
Payment Methods
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal. All transactions are processed securely to protect your financial information.
Q: Is my payment information secure?
A: Yes, we use secure encryption technology to ensure that your payment details are protected during transmission. We do not store your credit card information on our servers.
Shipping & Delivery
Q: Where do you ship?
A: We ship worldwide to most countries! However, we are unable to deliver to a few remote regions in Asia and other isolated areas. If you are unsure about your location, please contact us at [email protected] for clarification.
Q: What are your shipping options and costs?
A: We offer two tracked shipping methods:
- Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 days after we ship your order.
- Free Shipping: Available for orders over $50, shipped via EMS. Delivery typically occurs within 15-25 days after shipment.
Q: How long does it take to process and receive my order?
A: We process orders within 1-2 business days. After that, please allow:
- Standard Shipping: 10-15 days for delivery after shipment.
- Free Shipping: 15-25 days for delivery after shipment.
Q: Will I receive a tracking number?
A: Yes! Once your order is shipped, we will provide you with a tracking number via email so you can monitor your package’s journey every step of the way.
Returns & Refunds
Q: What is your return policy?
A: We want you to be completely satisfied. If you are not happy with your purchase, you may return it within 15 days of receipt for a refund or exchange. The item must be unused and in its original packaging.
Q: How do I initiate a return?
A: Please contact our customer support team at [email protected] to request a return authorization. We will provide you with instructions on how to proceed.
Q: Who pays for return shipping?
A: The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
Q: How long does it take to process a refund?
A: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be issued to your original method of payment.
Contact & Support
Q: How can I contact customer service?
A: Our dedicated support team is based in Virginia Beach, US, and is ready to assist you. Please email us at [email protected] for any questions regarding products, orders, shipping, or returns. We strive to respond to all inquiries promptly.
Q: What are your business hours?
A: Our customer service team operates during standard business hours (EST), Monday through Friday. Emails will be responded to as quickly as possible, typically within one business day.
Thank you for choosing Knifeworks Sales Store. We are committed to providing you with top-tier knives and an exceptional shopping experience.
Knifeworks Sales Store | 3353 Murry Street, Virginia Beach, US 23464 | Email: [email protected]
© 2023 Knifeworks Sales Store. All rights reserved.